Refund & freshness policy

Perishable goods are not returnable

Please do not ship fruit back to us. Once a perishable box has left our hands it cannot re-enter stock, so a physical return would cost you postage and get you nothing. Every claim below is settled without a return.

Our freshness guarantee

If your fruit arrives crushed, mouldy, frozen, overheated, leaking, or otherwise not in a condition you could reasonably eat, you are covered. This includes damage caused by a carrier delay.

Exotic fruit does have natural cosmetic variation. Blemished skin, uneven colour, latex marks and irregular size are normal and are not themselves defects. Ripeness on arrival is also intentional: much of our fruit is shipped firm so that it ripens with you, and each product page states what ripe looks like for that fruit.

Raising a claim

Contact us within 2 days of delivery. Sooner is better with perishable goods: a box reported the same day is far easier to assess than one reported a week later.

Please send a short note telling us what is wrong, along with photographs of the fruit and of the box it arrived in. Photographs of the outer carton matter as much as the fruit: they tell us whether the damage happened in transit or in the packing, which is how we stop it happening to the next box. We are not asking you to prove anything difficult, only to show us what you received so we can tell what went wrong and stop it happening to the next box.

How a claim is settled

Approved claims are resolved with a full refund of the affected fruit — our money-back guarantee. You will not be asked to return anything.

Refunds are issued to the original payment method within 10 business days of approval. Your bank may take additional days to post it. Original shipping is refunded when the whole order is refunded.

Cancelling or changing an order

You can cancel or amend an order any time before it is packed. Once fruit has been allocated and packed for you, we cannot cancel it, because that box cannot be sold to anyone else.

If you are not satisfied

Contact us before disputing a charge with your bank. A chargeback on a perishable order takes weeks and usually resolves worse for both of us than a direct conversation. We would rather refund you quickly and keep you as a customer.

Nothing in this policy limits rights you have under consumer protection law in the State of Indiana, USA.